GCH offers a matching service to match up instructors (teaching handicrafts and hobbies by remote) with students.

‘Members’ is used as a generic term to refer to those people registered for the Service, either as an instructor or a student.

Passing exam provided by the GCH Management Office are required to be registered as an instructor at GCH. At first, an application form needs to be submitted to the GCH Management Office. After reviewing your application, the GCH Management Office will contact you within 3 business days, in principle, to schedule an exam. The exam is required and will be conducted using Zoom, etc. Upon successful completion of your exam, you will be able to register as an instructor. A manual (describing how to perform the lesson by remote such as camera work, etc.) can be sent to you upon request (for your practice), for those applicants who do not have prior experience in remote teaching.

Usage Fees refer to the total amount of lesson fees and matching service fees paid by the student for each lesson. Lesson Fees refer to the amount of fees paid by the student to the instructor through GCH as compensation for a lesson. Matching Service Fees refer to the fees that GCH collects as compensation for matching a student with an instructor.
The usage fees displayed on the website are both excluding consumption tax and including consumption tax in Japanese yen. Currencies other than Japanese yen displayed by the currency button are reference only and are prices excluding value-added tax. The value-added tax will be applied additionally. All usage fees collected from students will be settled in Japanese yen.

For the rate of the Lesson Fees and the Matching Service Fees, please refer to the rate on the Instructor Terms of Use.

GCH encourages students to prepare their own materials and tools, however, for those instances where the instructor prepares the materials, tools (including kits, etc.) and sends them to the student which is called “The lesson with material sending”, you must include these materials, tools, etc., and shipping fees in the lesson fee.
(Please note that payment from GCH to the instructor will only be for the lesson fee. If you provide materials, tools, etc. you must include these fees into the lesson fee, or they will not be paid.)

Instructors must authorize GCH to receive and refund lesson fees from students on their behalf.
The lesson fee (including the materials, tools, kits, and shipping fees, etc., if any) will be settled by the student at the time the lesson contract is concluded and will be held as a deposit by GCH until the time of payment to the instructor.
*Please note that the instructor will lose the right to receive lesson fees after 6 months from the lesson end date and time posted on the Lesson Order Management page.
*In the case of course lessons, the period will be counted from the date and time of the last lesson posted on the Lesson Order Management page.

The sales is generated once the Completion Notice has been received by the GCH Management Office, and will be displayed on the Sales Management page on My Page.
Please note that total Lesson Fee Sales for each month will be closed at the end of each month and any cancellations or refunds found up to the 14th of the following month of closing will be finalized on the 15th of that month.
Any lesson fee refunds, cancellation fees, etc. that cannot be posted on the 15th of the following month of the closing date, will be reflected in the next month, or later.

Regarding the rate for Lesson Fee and Matching Service Fee, please refer to the below “Lesson Fee Rate”.
*The usage fee consists of the lesson fee and the GCH's matching service fee.
For more information, please refer to the Instructor Terms of Use.

Payment requests (pressing the Withdrawal button) can be made from the 20th to the last day after the following month of the closing month.
The payment will be made on the 10th of the following month of the payment request was made (or the next business day, if that day is not a bank business day).
Payment requests can be made from a minimum of 30,000 yen.
Regardless of whether a payment request is made or not, or regardless of the amount, all unpaid lesson fees, etc., to instructors that exist as of the last day of February each year, will be paid on April 10th (or the next business day, if that day is not a bank business day) of the same year.

Lesson Fee Rate Currency / Fees and Other Charges for Payment

Payment can be made (following the payment procedures) only if the Lesson Completion Notice has been received by the GCH Management Office and there has been no request for a make-up lesson, or a refund, made by the student within 48 hours of the lesson end time. However, if a student requests a make-up lesson or a refund after 48 hours (of the lesson end time), and the GCH Management Office determines that there are unavoidable reasons for exceeding 48 hours, the above conditions do not apply.

Instructors are responsible for complying with the laws and regulations of the country or region in which they reside when receiving lesson fees, filing income and tax returns, etc. The Company shall not be liable for any problems, disputes, damages, or claims that may arise from non-compliance.

All references to "lesson start time," or "lesson end time" in the GCH Website, the Instructor Guidelines, the Instructor Help, and the Instructor Terms of Use, refer to the time and date of the lesson, as listed in the "Lesson Order Management," or “Lesson Management (Schedule Setting page),” etc., on My Page. All times listed on this site are Japan time. However, once students log in, the time will be displayed in the time zone they selected when they registered as a member.

Lessons must be set within the following ranges.

• Lesson Time: Please set the lesson time from 15 to 180 minutes.
• Usage Fee: Please set the fee at least 50 yen per minute.
  *If the amount exceeds 100,000 yen, it must be examined by the GCH Management Office.
  *We recommend that students prepare their own materials and tools, due to the possibility of expensive shipping costs (and potential shipping delay, etc.). If the instructor prepares the materials and tools, please be sure to include the materials, tools and shipping fees into the Lesson fee (which is in the Usage fee).
  Note: GCH will only pay the Lesson fee to the instructor. If you do not include materials, tools and shipping fees in the Lesson fee, you will not be able to receive these fees.
• Lesson Type: One-time (spot), or Course
  Number of Course Lessons: Can be set up to 3 times lessons. (If lessons are to be held over more than 4 sessions, please set up a separate course, such as dividing the course into a first, second and third semester courses.)
• Max. Number of students: 1 to 5 persons
• Deadline for Lesson Application: GCH recommends submitting applications "up to 48 hours before the lesson start time.” Please note that the deadline for an application is (2) two hours before the lesson start time, at which time the lesson schedule will not be displayed.
  If you have an application deadline that you set yourself, please indicate the deadline in the Precautions section. However, the deadline in the system is "(2) two hours before the lesson start time." Note: Deadlines cannot be set earlier than this.

The schedule is set for each lesson, and you cannot register multiple lessons in the same time period. Since Japan time is displayed, please confirm the time difference between your country and Japan, and be sure to register in Japan Standard Time. Lesson schedules can be registered up to 6 months in advance.

Students are recommended to apply for a lesson at least 48 hours prior to the lesson start time. The deadline period is (2) two hours before the lesson start time. The schedule for the lesson will no longer be displayed (2) two hours prior to the lesson.
If you wish to set your own deadline, please indicate the deadline in the Precautions section when registering for a lesson. However, please note that students will not be able to apply for a lesson (2) two hours before the lesson start time.

Lesson applications are valid for 96 hours after the time of application. If the instructor does not respond during this time period, by either accepting, or not accepting the application, the lesson application will be automatically cancelled and the lesson contract will not be concluded.
(If the instructor does not click the "Acceptance," or "Non-Acceptance" button [on the Lesson Order Management page on My Page] within 96 hours after the lesson application is submitted, a notification of Lesson contract non-conclusion will be automatically sent to the student.)
However, if the period is less than 96 hours (from the application submitted time to the lesson start time), and the instructor does not respond by either accepting or not accepting at least (1) one hour before the lesson start time, the application will be automatically cancelled, and the lesson contract will not be concluded.

A lesson contract is concluded, or not concluded, when the student receives the notification for acceptance or non-acceptance for the application from the instructor.
(The lesson contract is validated by clicking the "Acceptance," or "Non-Acceptance" button located on the Lesson Order Management page on My Page.)

Prior to the lesson contract conclusion - Rescheduling at the time of application:
Rescheduling due to student reason: Students may cancel their application and apply for a new schedule. (If necessary, the student can use the message function on My Page to arrange a new schedule with the instructor and set a new schedule. If necessary, the instructor should set a new schedule on My Page).

After the lesson contract conclusion - Rescheduling:
A. Rescheduling due to instructor reason: Rescheduling requests can be made “up to 48 hours prior to the lesson start time” by clicking the "Rescheduling Request" button. The schedule can be changed under the condition that all students in the lesson accept the rescheduling.
(1) If the requested schedule is not accepted by some students, the instructor will try to conduct the lesson according to the original schedule. If the instructor is unable to conduct the lesson following the original schedule, the lesson contract for the student/s will be cancelled. In this case, please cancel the lesson for the student/s.
(2) If a student does not respond by either accepting, or not accepting, the rescheduling (at least (1) one hour before the lesson start time), the lesson contract will be automatically cancelled with the student. In this case, the cancellation will be treated as instructor reason (cancellation by instructor), since the instructor could not keep the original agreed upon schedule. A cancellation fee equivalent to 10% of the usage fee will be charged according to the Instructor Terms of Use.
(The instructor presses the "Rescheduling" button to request the student to change the schedule. If necessary, after adjusting the schedule, the instructor will set a new schedule [on the Lesson Management page on My Page]. If the student presses the "Acceptance" button, the new schedule will be updated. Note that the "Rescheduling" button will not appear and cannot be pressed “less than 48 hours before the lesson start time.”)

B. Rescheduling due to student reason: Rescheduling requests can be made “up to 48 hours prior to the lesson start time” by clicking the "Rescheduling Request" button. The schedule can be changed with the instructor's acceptance.
If a student requests a schedule change, please press “Acceptance,” or “Non-acceptance” button for the request.
If the instructor does not agree to change the schedule, even after making adjustments, the student shall try to fulfill the lesson according to the original schedule. If a student is unable to attend the lesson according to the original schedule, the student will be responsible for the cancellation according to the Student Terms of Use.
Note: If the instructor cannot accept the student's rescheduling request, the lesson will be considered cancelled by the student. In this case, the instructor should not initiate cancellation.
If the instructor initiate cancellation (press Cancellation button), it will be considered as a cancellation by the instructor and the instructor will be charged a cancellation fee and lesson fee will not be paid. Therefore, please do not press the Cancellation button.
If the instructor does not respond by either accepting, or not accepting, the rescheduling request (1) one hour prior to the lesson start time, the lesson contract will be automatically cancelled.
(You will receive a request for rescheduling from the student. Please make sure to click either the "Acceptance" or "Non-Acceptance" button. If the schedule is not convenient for you, please adjust the schedule with the student, and if necessary, set a new schedule in the Lesson Management page [on My Page] and request the student to click the "Rescheduling" button again. The new schedule will be updated when the instructor presses the "Acceptance" button. Please note that the Rescheduling button will not appear and cannot be pressed "less than 48 hours before the lesson start time".)

Prior to the lesson contract conclusion: Cancellation of application
In case of cancellation due to student reason, the instructor will receive a cancellation notice from the student.

After the lesson contract conclusion: Cancellation
A. In case of unavoidable cancellation of a lesson after the lesson contract has been concluded due to instructor reason, a cancellation fee equivalent to 10% of the usage fee will be charged. The cancellation fee will be charged, or offset against other lesson sales.
(When the instructor presses the Cancellation button on the Lesson Order Management page on My Page, the cancellation will be notified to the student and the necessary cancellation process will be made.)
*If the lesson includes materials, tools and shipping fees (The lesson with material sending), according to the Instructor Terms of Use, the instructor will not be able to collect the materials, tools and shipping fees included in the lesson fee. In case of the materials and tools have already been sent by the instructor, the instructor will not be able to request the materials and tools to be returned to him or her.

B. If a lesson was cancelled due to student reason, the following amount will be paid to the instructor as a lesson fee. If a lesson is cancelled due to student reason, the student will take the necessary procedures to cancel the lesson and the instructor should not take any cancellation actions. [Please note that when a student cancels a lesson, and the instructor follows up with their own cancellation procedure, the instructor will be charged a cancellation fee and the lesson fee will not be paid. Therefore please do not cancel by your own if the cancellation is due to student reason.]
*If a student cancels a lesson that includes materials, tools, and shipping fees (after lesson contract conclusion), according to the Student Terms of Use, the student pays 100% of the cancellation fee, regardless of the timing of the cancellation, or whether or not the materials and tools have been received. Students are not required to return materials and tools to the instructor once they have been sent to the student. If the instructor has not sent the materials and tools, the instructor shall make every effort to send the materials and tools, even after the student's cancellation, however, it is not duty.

A. Student Reason: If a student does not show up for more than 5 minutes after the lesson start time, or if the lesson is interrupted due to an internet connection problem, etc., please use the message function to notify the student that the instructor is standing by. Be sure to send a message to the student notifying him or her that you are standing by, as this will serve as proof of your attendance. If the student does not show up within an additional 5 minutes, or if the lesson is interrupted, you can send a message to the student and leave. Please report this in the "Non-conducted or interrupted lesson report” on the Lesson Order Management page.
Also, if the student was unable to prepare the materials and tools by the lesson start time and was unable to conduct the lesson, please report this in the "Non-conducted or interrupted lesson report." (Except the materials and tools which supposed to be send by the instructor).
The "Non-conducted or interrupted lesson report from the instructor" button will appear on the Lesson Order Management page (on My Page) from 10 minutes after the lesson start time, to 24 hours after the lesson end time.
The report has two selection radio buttons: 1) for instructor own reason, 2) for student reason. In this case, please select the student reason and submit.
(For instructor reason, please refer to section B: Instructor Reason below.)
According to the Instructor Term of Use, the lesson will be considered non-conducted or interrupted due to student reason and 100% of the lesson fee will be paid.

(However, you may propose a make-up lesson individually to the student even for the student's reasons. In the case, please send the report at first to notify the non-conducted or interrupted lesson due to student reason. Then after, propose the make-up lesson to the student by the message function individually.
This student reason report is equivalent to demand of lesson fee payment. In the case that the student did not take a proposal of a make-up lesson, the instructor can receive the lesson fee. If you did not send the report, it may transact as Non-conduct or interrupted lesson due to instructor reason and lesson fee may not be paid and cancellation fee incur. Therefore please send the report at first. This report will be shown on the student side as no refundable with additional explanation that the instructor may propose a make-up lesson and in that case, please use the message function for adjusting the make-up lesson schedule.
Please do not use the “Non-conducted or interrupted lesson report from the student” to adjust the make-up lesson schedule. The report from the student is due to the instructor reason. If you use this report to communicate with a student and in case you lose contact with the student, or the student does not take the make-up lesson, it will be treated as a Non-conducted or interrupted lesson due to the instructor reasons. In that case, you may not receive the lesson fee and will be charged for the cancellation fee. For this reason, please be sure to use the message function to arrange the make-up lesson schedule.
However, in either case, when you receive the Non-conducted or interrupted lesson report from the student, that report will take precedence, and please respond to the report. The report from the student is sent within 48 hours after the lesson end time.
In any cases, if the GCH Management Office determines that an investigation is necessary, the decision of the GCH Management Office based on the results of the investigation will take precedence.)

B. Instructor Reason: If the lesson cannot start or is interrupted for more than 5 minutes after the lesson start time, due to internet connection problems, or other reasons on the instructor’s side, please notify the student using the message function.
Furthermore, if the lesson cannot be started, or is interrupted after another 5 minutes, you can leave the lesson after sending a message to the student.
If the instructor was unable to send a message at that time, due to an internet connection problem, or other reason, please follow up by sending a message to the student when communication is restored, explaining why the lesson was not conducted. Also, please report the reason why the lesson could not be conducted in the "Non-conducted or interrupted lesson report.”
If the materials and tools for a lesson (that includes materials, tools and shipping fees) are unable to be delivered to the student by the lesson start time, and the lesson cannot be conducted, please report this in the “Non-conducted or interrupted lesson report".
According to the Instructor Term of Use, the lesson will be considered non-conducted or interrupted due to instructor reason and 100% of the lesson fee will be refunded to the student.

(However, if the instructor would like to propose a make-up lesson to the student instead of a refund, even if it is due to instructor‘s own reasons, the instructor may consult with the student individually via the message function.
This report will be shown to the student side as a refund according to student term of use with additional explanation that the instructor may consult with the student for a make-up lesson instead of a refund. Please use the message function to ask the student if he/she would like to take a make-up lesson, and if yes, please ask him/her to submit a “Make-up Lesson Request” using the button “Non-conducted or interrupted lesson report from the student”. The report from the student is due to instructor reason and the system is functioning that way. If not using this button “Non-conducted or interrupted lesson report from the student”, you will not receive the lesson fee even you conduct a make-up lesson.
Please send the message to the student within 24 hours after the lesson end time.
In case that the student does not accept the make-up lesson, then the usage fee will be refunded to the student and the lesson fee will not be paid according to the Instructor Terms of Use. In addition, a cancellation fee equivalent to 10% usage fee will be raised.
After you conduct the make-up lesson, please press the Completion Notice button, otherwise, the lesson fee will not be paid.)

The student may submit the Non-conducted or interrupted lesson report due to instructor reason, and request a make-up lesson or a refund. In that case, please respond to the report. Please refer to “Requests for make-up lessons or refunds from students” for the details as per below.

If a student requests a make-up lesson or a refund for a lesson that was not conducted or was interrupted due to instructor reason, the instructor will respond to the request in good faith and with responsibility.
When this report is received, the following three options will appear on the report screen. Please select one.
○Refund (I agree to refund the lesson fee to the student/refund the lesson fee because it is impossible to conduct a make-up lesson.)
*A cancellation fee of 10% of the usage fee will be incurred.
*If the lesson includes materials, tools and shipping fees, according to the Instructor Terms of Use, the instructor will not be able to collect the materials, tools and shipping fees included in the lesson fee. In case of the materials and tools have already been sent by the instructor, the instructor will not be able to request the materials and tools to be returned to him or her.
○Make-up Lesson (I accept to offer a Make-up Lesson at the student's request. / I propose a Make-up Lesson instead of a refund.)
○Contact the GCH Management Office to deny the student's claim that the lesson was not conducted or interrupted due to the instructor reason.

A make-up lesson is a lesson that is provided free of charge to a student in the event that a lesson has not been conducted or has been interrupted.
When a student presses the "Non-conducted or interrupted lesson report" button and a request for a make-up lesson, please respond to the request in good faith.
If an instructor agrees to conduct a make-up lesson, please accept the make-up lesson and adjust the schedule. If it is not possible to give a make-up lesson, a refund will be given to the student, so please select the refund option and submit.
If you have conducted the make-up lesson, please send a Completion Notice on the day you conducted the make-up lesson. (If you have already sent a Completion Notice after the original lesson, please send the Completion Notice after the make-up lesson again.)

If a student requests a refund for “Non-conducted or interrupted lesson report” and the instructor agrees to refund, the instructor will not receive 100% of the lesson fee and will be charged a cancellation fee equivalent to 10% of the usage fee. The cancellation fee will be offset by the other lessons fee sales or billed separately.
It is possible to propose a make-up lesson in response to a student's request for a refund. However, if the student does not accept the proposed make-up lesson, a refund will be issued.
*In the case of a refund and a lesson that includes the materials, tools and shipping fees, and those materials and tools have been sent to the student, the instructor cannot request a return of the materials and tools according to the Instructor Terms of Use.

Please select Contact the GCH Management Office and input your reason in the comment box.
If the GCH Management Office determines that an investigation is necessary, an investigation will be conducted and a decision will be made. In such cases, both instructors and students shall cooperate with the investigation by the GCH Management Office and follow its decision.

If the GCH Management Office deems that a lesson could not be completed and it was unable to determine whether the reason was due to the student or the instructor, the student and the instructor shall arrange a new schedule for a make-up lesson.

If a student requests a refund for a lesson that was not conducted or was interrupted due to instructor's reasons (tardiness, absence, early departure, internet connection problems, etc.) and the GCH refunds the lesson fee to the student, the instructor shall be responsible and pay for a cancellation fee equivalent to 10% of the Usage fee.

If the lesson is completed successfully, please send the Completion Notice within 24 hours after the end of the lesson. After 6 months from the lesson end time, you will no longer be able to click on the Completion Notice button, and you will lose the right to receive the lesson fee for the lessons.
（After completing the lesson, be sure to click either " Completion Notice " or "Non-Conducted or interrupted Report”. For Non-Conducted or interrupted, please refer to the above the column for it.）
If the student does not request a make-up lesson or a refund, 100% of the lesson fee will be paid.

To contact the student, please use the message function on My Page. Direct communication offsite is prohibited.
The language used in the message function is the one you registered in the "Languages used on the GCH website" section when you registered as an instructor. If the student uses a different language from you, an automatic translation of the student’s language will be displayed on the student’s side. (Clicking on the "Display original text" button will display the original text input by the instructor.)

The instructors are responsible for preparing their own computers and software for use in the lessons at their own expense. In principle, lessons should be conducted on a computer. If you use a smartphone or tablet, the connection could possibly be unreliable, due to screen movements, etc. In addition, the video call may not work properly with smartphones.

The languages used on the GCH website are Japanese and English. (Language used in the lesson will be more multiple language. Please check the language used in the lesson on the lesson details page.)

The Japanese version of this site shall be the official version, except for the language input by instructors and students, and the English version of the site is translated by GCH for the sake of convenience of instructors and students.
For languages input by instructors and students, the input language shall be the official version, and it will be translated by an automatic translation tool.

In principle, Japanese version of this site is displayed in Japan and English version is displayed outside of Japan. The language can be switched between Japanese and English by clicking the switch button at the top of this site.
Lesson details page: "Lesson contents," "Materials and tools," etc., input by the instructor.
Message function page: "Message" input by the instructor and the student.
Student review page "Review" input by the student, etc.
Comment box: Comment box for rescheduling requests, cancellations, etc.

Disclaimer of Liability for Translation
Translation tools are being provisioned for by external companies and we do not accept responsibility for the correctness or any damages that may be caused by the accuracy of the translation.

At GCH, lessons are conducted using Video call with automatic translation. Translation tools are being provisioned for by external companies and we do not accept responsibility for the correctness or any damages that may be caused by the accuracy of the translation. Students can also take lessons in the language supported by the instructor without using the automatic translation function.

You may not record lessons without the prior consent of all students. You are also prohibited from providing the recordings to any third parties or uploading them on a website.
The GCH Management Office may record lessons without prior notice in order to verify lesson content, prevent or resolve problems, etc. However, as a principle, the recorded data will be handled only within the GCH Management Office.
Students are prohibited from recording without the prior consent of the instructor or other participants.

If you would like to withdraw from your membership, please unpublish all the lessons you have registered. Also, you are responsible for fulfilling any lessons for which a lesson contract has already been made, and you must complete the withdrawal procedure after the lessons has been completed according to the Instructor Terms of Use.
If you are unable to conduct the lesson, please cancel the lesson. If you do not do either of these, you will not be able to complete the withdrawal procedure. The same applies to lesson application (before the lesson contract is concluded).